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Why have I been asked to ship the item?
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.
The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.